Terms of Service

This website and the orders placed through it are operated by SmartStays, operated by EMBUN DIGITAL SOLUTIONS (SSM 003541782-V). By placing an order you agree to these terms, together with our Privacy Policy, Refund & Cancellation Policy and Delivery & Installation Policy, which form part of these terms.

If you do not agree with any part of them, please do not place an order.

We sell smart home hardware — locks, switches, cameras and doorbells, sensors, lighting, curtain and blind motors and related automation — and we offer professional installation on products marked as eligible. We sell to customers in Malaysia only.

Product photographs and descriptions are provided in good faith. Colours can vary between screens, and manufacturers occasionally revise packaging or minor specifications without notice.

All prices are in Malaysian Ringgit (RM) and include any applicable tax unless stated otherwise. We may change prices at any time, but the price that applies to your order is the price shown when you place it.

Occasionally a price may be published in error. If the error is obvious and you could reasonably have recognised it as a mistake, we are not obliged to supply at that price — we will contact you, and you may either confirm the order at the correct price or cancel it for a full refund.

Placing an order is an offer to buy. It does not create a contract straight away. We accept your offer — and the contract is formed — when we confirm your payment, or when we dispatch the goods, whichever happens first.

Until then we may decline an order, for example because an item is out of stock, because we cannot deliver or install at your address, or because of a pricing error. If we decline and you have already paid, we refund you in full.

Stock shown on the site reflects what we hold at that moment and is held briefly for you while you check out. If an item becomes unavailable after you order, we will contact you with the choice of waiting, substituting, or a full refund.

We accept payment by bank transfer, and by credit or debit card where card payment is offered at checkout. Card payments are processed by our payment provider on their own secure page — we never see or store your card number.

Where you pay by bank transfer, please use the order reference shown on your order page as the transfer reference. We confirm payment only once the funds have actually cleared into our account; a transfer receipt or screenshot on its own is not confirmation of payment.

Goods remain our property until they have been paid for in full.

Delivery timeframes, installation scheduling and what an installation visit covers are set out in our Delivery & Installation Policy. Risk in the goods passes to you on delivery.

Your rights to cancel or return, and how refunds are paid, are set out in our Refund & Cancellation Policy.

Products carry the manufacturer’s warranty stated on the product page. Installation work we carry out is covered by our own workmanship warranty. Warranty does not cover damage from misuse, accident, unauthorised modification, attempted self-repair, power surges, or normal wear and tear.

To claim, contact us with your order reference and a description of the fault.

You agree not to:

• Use the site for any unlawful or fraudulent purpose
• Attempt to gain access to areas of the site that are not public
• Interfere with the site’s operation, security or availability
• Extract or copy our content systematically for republication

All content on this site — text, images, logos, layout and design — is owned by us or our licensors and may not be reproduced without written permission.

We are responsible for supplying goods that match their description and are of satisfactory quality, and for carrying out installation with reasonable care and skill.

To the extent Malaysian law allows, we are not liable for indirect or consequential loss — including lost profit, lost data, or loss arising from a smart device being unavailable — and our total liability for any claim is limited to the amount you paid for the order the claim relates to.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Nothing here reduces your statutory rights under the Consumer Protection Act 1999.

We are not liable for delay or failure to perform caused by events beyond our reasonable control — including courier disruption, supplier failure, natural events, utility or network outages, or government action. If such an event affects your order we will contact you, and if the delay becomes unreasonable you may cancel for a full refund.

If any provision of these terms is found to be unenforceable, the rest continue to apply. If we do not enforce a right immediately, that is not a waiver of it.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute arising from them.

If something has gone wrong, please contact us first at hello@smartstays.my. Most problems are quicker to fix directly than formally.

We may update these terms as the business or the law changes. The version that applies to your order is the one published when you placed it. The “last updated” date at the top of this page reflects the current version.

Questions about this policy, or about an order, can go to any of these — we answer fastest on WhatsApp.

• Email: hello@smartstays.my
• Phone / WhatsApp: 013-914 0841
• Hours: Monday to Friday, 10am–7pm (MYT)